Job Details
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Job TitleVirtual Walk-in Drive – Technical Support Sales Voice on 13th Sep
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Job CategoryCustomer Service
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Experience0-1 Year
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Vaccancy TypeFull time
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QualificationBachelor degree
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Salary0 - 10,000
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Salary PeriodMonthly
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Job LocationHyderabad, Telangana, India, 17.36667, 78.46667
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Job Posted onNovember 20, 2022
Job Description
With a start up spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brand sand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of PA, Customer Service
Mega Virtual Walk-in Drive for Technical Support Voice Process/ International Chat on 13th Sep'21
Zoom ID: https://genpact.zoom.us/my/9189905742
Timing: 11.00AM to 2.00 PM
Job Location: Hyderabad
Are you the one we are looking for? Apply Now!
Job Role & Responsibilities
Role:Associate/Senior Associate -(Technical)
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Employment Type:Full Time, Permanent
Responsibilities
Address all end-user queries as per the process and policies defined in the workflow
Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction
Analyse, Improvise, Adapt and Deliver with accuracy, dedication and consistency
Identify issue trends and report it to the Subject Matter Experts and Front-line Managers
Be a great teammate, work with your peers to help your team perform better!
Qualifications we seek in you
Minimum qualifications
Any Graduate
Freshers are eligible (0-5 Years)
Excellent Communication Skills (verbal and written)
Hindi is mandatory
Good Technical Knowledge with Sales ability
Preferred qualifications
Technical Expertise - mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS
Customer Service background will be an added value
Incessant Curiosity question the status quo, find ways to make things better, probing and analytical ability
Must be willing to work in a 24/7 environment
Contact us
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